Refund policy

At Revelry & Ruin, we are committed to delivering quality products and a high standard of customer service. The following policy outlines the conditions under which returns, exchanges, and refunds may be granted.

Eligibility for Returns and Exchanges

Returns and/or exchanges will be accepted under the following circumstances:

• You hate it. Regret it. Don’t want it anymore. 
• The item received is materially flawed due to a production defect or a direct-to-garment (DTG) printing error.
• The item received does not match the order placed (e.g., incorrect item, size, or design).

In such cases, customers are eligible for either a refund or an exchange, at no additional cost.

Non-Eligible Returns

The following items or circumstances are not eligible for return, refund, or exchange:

• Items that have been worn, washed, or altered in any way.
• Sticker products, which are final sale.
• Limited edition apparel items, which are non-exchangeable due to their exclusive and limited production runs. Refunds may be considered for defective or incorrect limited-edition items only.

Return Window

To qualify for a return or exchange, customers must initiate the return request within 10 calendar days of receiving their order. Requests submitted beyond this period may not be accepted.

Commitment to Resolution

We are committed to resolving any product-related issues in a fair and timely manner. If you experience any problems with your order, please contact our customer support team. While not all situations may fall within the scope of this policy, we are dedicated to finding a satisfactory solution whenever possible.